Last Updated: 12/4/2025
Our website address is: https://www.mulberry-builders.com
Mulberry Builders (“we,” “us,” “our”) is a residential and commercial construction company serving Lexington, KY, and surrounding areas. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us through phone, text, forms, or our AI receptionist.
When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to verify if you use it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
After approval of your comment, your profile picture is visible to the public next to your comment.
If you upload images to the website, please avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website can download or extract location data from any images posted publicly.
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. This is for your convenience so you do not have to re-enter your details for future comments. These cookies last for one year.
If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we set several cookies to save your login information and screen display choices. Login cookies last two days; screen-options cookies last one year. If you select “Remember Me,” your login will persist for two weeks. Logging out of your account removes the login cookies.
If you edit or publish an article, an additional cookie will be placed in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It expires after one day.
Articles on this site may include embedded content (videos, images, articles, etc.).
Embedded content from other websites behaves the same way as if you visited the other website directly.
These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with their embedded content, including tracking your interactions if you are logged in to their site.
If you request a password reset, your IP address will be included in the reset email.
We may also share limited contact information (such as your name, phone number, email, or project details) with trusted service providers who assist in delivering our services—such as scheduling tools, CRM platforms, AI receptionists, and SMS delivery systems. These providers are required to protect your information and use it only for the purposes we authorize.
We do not sell or trade your data.
If you leave a comment, the comment and its metadata are retained indefinitely so that we can automatically recognize and approve follow-up comments.
For users who register on our website (if any), we store the personal information provided in their user profile. All users may see, edit, or delete their information at any time (except username). Website administrators can also view and edit this information.
Information submitted through our Contact Form (https://www.mulberry-builders.com/contact/) may be retained as needed to respond to your inquiry, schedule consultations, keep business records, or provide customer service.
If you have an account on this site or have left comments, you may request an exported file of the personal data we hold about you, including any information you provided.
You may also request that we erase your personal data, except data we are required to keep for administrative, legal, or security purposes.
You may also request removal of any information submitted through the Contact Form.
Visitor comments may be checked through an automated spam detection service.
Information submitted through website forms may be processed through our secure customer management systems and may pass through automated tools for routing and response (such as CRM integrations or AI-powered assistants).
Mulberry Builders uses SMS messages strictly for customer-care and service-related purposes, such as:
– Missed-call text-back messages
– Appointment confirmations and reminders
– Scheduling updates
– Responses to submitted web forms
– Follow-up communication related to your inquiry or project
We do not send bulk promotional or marketing “text blasts.”
Warm Outreach to Prior Customers and Inquirers (Database Reactivation)
Mulberry Builders may occasionally reach out to past customers or individuals who previously requested quotes or services to offer follow-up assistance, maintenance updates, project reviews, or relevant service opportunities.
These messages are one-to-one, personalized, and only sent to individuals with an existing relationship with our company. All messages will always include opt-out instructions.
You consent to receiving SMS when:
– You submit the Contact Form
– You interact with our online chatbot
– You call or text our business number
– You verbally agree during a phone call (live or AI-assisted)
– You request appointment information or service updates
Our AI receptionist or chatbot may ask:
“Is it okay if I send you a text with this information?”
SMS is only sent if you consent.
You may opt out of SMS at any time by replying:
STOP
Reply HELP for help, or email [email protected].
Message frequency varies based on your interactions with us.
Standard message and data rates may apply.
– “Hi {Name}, this is Mulberry Builders. Sorry we missed your call — how can we help today? Reply STOP to unsubscribe.”
– “Hi {Name}, your consultation is scheduled for {Date} at {Time}. Reply STOP to unsubscribe.”
– “Hi {Name}, since you previously worked with us (or requested a quote), we wanted to check in and see if you’d like any updates or help with your home this season. Reply STOP to unsubscribe.”
